At Soul Dhaga, we are committed to protecting your privacy and ensuring the security of any personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with applicable laws, including the Indian Information Technology Act, 2000, and associated rules. By using our website (hosted on Hostinger Website Builder), you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

• Name, email address, phone number, and shipping/billing address when you:

  • Place an order.

  • Subscribe to our newsletters.

  • Contact us through forms or email.

b. Payment Information

• Payment details when you purchase products on our website. Payment processing is securely handled by third-party gateways compliant with PCI DSS standards.

c. Automatic Information

• Information like IP address, browser type, operating system, and browsing behavior through cookies and similar technologies when you visit our website.

2. How We Use Your Information

We use your information for the following purposes:

• Order Fulfillment: To process and deliver your orders, and send updates about your purchases.

• Customer Support: To respond to inquiries and resolve any issues.

• Marketing and Communication: To send newsletters, promotional offers, and updates with your consent.

• Website Improvement: To analyze user behavior and enhance website performance and functionality.

3. Consent

a. How We Obtain Your Consent

By providing personal information for activities such as completing a transaction, verifying your payment, or signing up for our services, you consent to our collection and use of your data for those purposes.

b. Withdrawing Consent

You can withdraw your consent at any time by:

• Contacting us at soul.dhaga@gmail.com.

• Clicking the "unsubscribe" link in marketing emails.

4. Disclosure of Information

We may share your information in the following circumstances:

• Service Providers: With trusted third-party providers (e.g., Hostinger, payment gateways, logistics partners) to facilitate our services.

• Legal Compliance: If required by law, court orders, or governmental regulations.

• Business Transfers: In case of mergers, acquisitions, or sale of assets, your information may be transferred to the new entity.

5. Hostinger and Third-Party Services

Our website is built using Hostinger Website Builder, which provides hosting and technical infrastructure. Your information is stored securely on Hostinger’s servers, which comply with data protection regulations.

For payment processing, third-party gateways handle transactions securely. Please refer to their privacy policies to understand how they manage your information.

6. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience on our website. These may include:

• Essential Cookies: Necessary for website functionality.

• Performance Cookies: To analyze website usage.

• Marketing Cookies: To deliver targeted advertisements.

You can manage or disable cookies through your browser settings, though this may impact certain website functionalities.

7. Data Security

We employ industry-standard measures to protect your information, including:

• SSL (Secure Socket Layer) encryption for secure transactions.

• Regular updates and monitoring of website infrastructure.

While we strive to safeguard your data, no system can guarantee complete security.

8. Your Rights

As per Indian data protection laws, you have the right to:

• Access and review the personal information we hold about you.

• Request corrections or updates to inaccurate data.

• Request the deletion of your personal information (subject to legal or contractual obligations).

To exercise these rights, please email us at soul.dhaga@gmail.com.

9. Age of Consent

By using our website, you confirm that you are at least 18 years old or have obtained parental consent to access our services.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be updated on this page with the "Effective Date" noted above. Please review this policy periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:
Soul Dhaga
30, New Subhash Nagar, Phase-2, Lawyer’s Colony, Agra, Uttar Pradesh - 282005
Email: soul.dhaga@gmail.com

Thank you for trusting Soul Dhaga. Your privacy matters to us!

Privacy Policy